Workplace Diversity Workshop
Course Duration 1 Day
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Course Objectives
At the end of the course participants will be able to :
- Explain the definition, terms and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the
workplace, and in the social community - Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Identify ways to encourage diversity in the workplace, and prevent and discourage
discrimination - Understand and respond to personal complaints, and develop a support system to
manage the resolution process - List the steps a manager should take to record a complaint, analyse the situation, and
take appropriate resolution action
Course Outline
Understanding Diversity
Related Terms and Concepts
A Brief History
A Legal Overview
Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Verbal Communication Skills
Listening and Hearing; They Aren’t the Same Thing
Asking Questions
Communicating With Power
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Being Proactive
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage
Discrimination
Coping with Discrimination
Identifying If You Have Been
Discriminated Against
Methods of Reprisal
Choosing a Course of Action
Dealing with Diversity Complaints as a Person
What to Do If You’re Involved in a Complaint
Understanding Your Role
Creating a Support System
Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
Dealing with Diversity Complaints as an Organization
Receiving a Complaint
Choosing a Response
Learning from the Complaint
Download this outline as a PDF.