Interpersonal Skills Workshop

Course Duration 1 Day 

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of
being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable
person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course Objectives

At the end of the course participants will be able to :

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating
    with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing
    situations when you’ve forgotten someone’s name
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a
  • Learn tips in making an impact through powerful first impressions

Course Outline

Verbal Communication Skills

Listening and Hearing: They Aren’t

the Same Thing

Asking Questions

Communicating with Power

Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Making Small Talk and Moving Beyond

Starting a Conversation

The Four Levels of Conversation

Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh…I’ve Forgotten Your Name

Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

Negotiation Basics





Making an Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Download this outline as a PDF.

Interpersonal Skills Outline – Full Day