Generation Gaps Workshop

Course Duration 1 Day 

While having various cultures in one workplace can present communication problems and
conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present
at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a
better manager or co-worker.

Course Objectives

At the end of the course participants will be able to :

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

Course Outline


What Generations Exist in the Workplace

What Defines a Generation

What this Means in our Workplace


Their Background

Their Characters

Their Working Style

Baby Boomers

Their Background

Their Characters

Their Working Style

Generation X

Their Background

Their Characters

Their Working Style

Generation Y

Their Background

Their Characters

Their Working Style

Differentiations Between



Working Style

Life Experience

Finding Common Ground

Adopting a Communication Style

Creating an Affinity Group

Sharing Knowledge

Conflict Management (I)

Younger Bosses Managing Older Workers

Avoid Turnovers with a

Retention Plan

Breaking Down the Stereotypes

Conflict Management (II)

Embrace the Hot Zone

Treat Each Other as a Peer

Create a Succession Plan

The Power of 4

Benefits of Generation Gaps

How to Learn from Each Other

Embracing the Unfamiliar

Download this outline as a PDF.

Generation Gaps Outline – Full Day