Delivering Constructive Criticism Workshop
Course Duration 1 Day
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this
workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Course Objectives
At the end of the course participants will be able to :
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognise the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
Course Outline
When Should Feedback Occur?
Repeated Events or Behaviour
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Choosing a Time and Place
Check the Ego at the Door
Criticise in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Setting Goals
SMART Goals
The Three P’s
Ask for Their Input
Be as Specific as Possible
Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathise
Try to Avoid “Your Messages”
What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?
Download this outline as a PDF.