Communication Strategies Workshop
Course Duration 1 Day
For the better part of every day, we are communicating to and with others. Whether it’s the
speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods
of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees. They will trickle down throughout the organisation and positively impact everyone involved.
Course Objectives
At the end of the course participants will be able to :
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and paraverbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
Course Outline
The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Speaking Like a Star
S = Situation
T = Task
A = Action
R = Result
Summary
Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Appreciative Inquiry
The Purpose of Al
The Four Stages
Mastering the Art of Conversation
Level One: Discussing General
Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Download this outline as a PDF.