Communication Strategies Workshop

Course Duration 1 Day 

For the better part of every day, we are communicating to and with others. Whether it’s the
speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods
of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees. They will trickle down throughout the organisation and positively impact everyone involved.

Course Objectives

At the end of the course participants will be able to :

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

Course Outline

The Big Picture

What is Communication?

How Do We Communicate?

Other Factors in Communication

Understanding Communication Barriers

An Overview of Common Barriers

Language Barriers

Cultural Barriers

Differences in Time and Place

Paraverbal Communication Skills

The Power of Pitch

The Truth about Tone

The Strength of Speed

Non-Verbal Communication

Understanding the Mehrabian Study

All About Body Language

Interpreting Gestures

Speaking Like a Star

S = Situation

T = Task

A = Action

R = Result


Listening Skills

Seven Ways to Listen Better Today

Understanding Active Listening

Sending Good Signals to Others

Asking Good Questions

Open Questions

Closed Questions

Probing Questions

Appreciative Inquiry

The Purpose of Al

The Four Stages

Mastering the Art of Conversation

Level One: Discussing General


Level Two: Sharing Ideas and Perspectives

Level Three: Sharing Personal Experiences

Our Top Networking Tips

Advanced Communication Skills

Understanding Precipitating Factors

Establishing Common Ground

Using “I” Messages

Download this outline as a PDF.

Communication Strategies Outline – Full Day