Facilitation Skills Workshop
Course Duration 1 Day
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus
on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.
The Facilitation Skills workshop can help any organization make better decisions. This workshop
will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.
At the end of the course participants will be able to :
- Define facilitation and identify its purpose and benefits.
- Clarify the role and focus of a facilitator.
- Differentiate between process and content in the context of a group discussion.
- Provide tips in choosing and preparing for facilitation.
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s
stages of group development: forming, storming, norming and performing.
- Identify ways a facilitator can help a group reach a consensus: from encouraging
participation to choosing a solution.
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
- Define what interventions are, when they are appropriate and how to implement them.
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Process vs. Content
A Facilitator’s Focus
Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Synthesizing and Summarizing
Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Dealing with Difficult People
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes
Getting People Back on Track
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for
Agreement, Evaluate How to Resolve
Download this outline as a PDF.