Emotional Intelligence Workshop
Course Duration 1 Day
Emotional intelligence describes the ability to understand one’s own feelings, and that of groups,
and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of
emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
At the end of the course participants will be able to :
- Define and practice self-management, self-awareness, self-regulation, self-motivation,and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
What is Emotional Intelligence?
Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to facilitate thinking
Verbal Communication Skills
Communicating with Flexibility
Non-Verbal Communication Skills
It’s Not What You Say, It’s How You Say It
Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions using Language
Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and SelfAwareness
Giving in Without Giving Up
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Business Practices (I)
Understand Emotions and How to
Manage Them in the Workplace
Role of Emotional Intelligence at work
Business Practices (II)
The Balance Between Optimism and Pessimism
Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Download this outline as a PDF.